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Privacy Policy

Last updated: August 3, 2026

Elahni Inc. ("Elahni," "we," "us," or "our") operates the website elahni.com and related services. This Privacy Policy describes how we collect, use, and share your personal information when you use our services.

Information We Collect

Information you provide: When you book a session, create an account, or contact us, we collect your name, email address, phone number, and payment information.

Payment information: Payment processing is handled by Stripe. We do not store your full credit card number. Stripe may store your payment methods for future use if you choose to save them.

Booking information: We collect details about your appointments, session preferences, and visit history to provide and improve our services.

Communications: We collect the content of SMS messages and emails exchanged between you and our team, including automated notifications.

Device and usage information: We automatically collect IP addresses, browser type, device information, and pages visited when you use our website.

How We Use Your Information

  • Process and manage your bookings
  • Send booking confirmations, reminders, and follow-up communications via SMS and email
  • Process payments through Stripe
  • Provide customer support
  • Send marketing emails (with your consent)
  • Improve our services and website
  • Comply with legal obligations
  • Manage digital waiver signatures and health disclosures

SMS Communications

By providing your phone number and actively consenting during booking, you agree to receive transactional SMS messages including booking confirmations, appointment reminders, session updates, follow-ups, and customer service communications. Message frequency varies. Message and data rates may apply. Consent to SMS messages is not a condition of purchase.

You can opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance. Opting out of SMS will not affect your bookings or account.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except for the service providers that deliver SMS messages for us. We share phone numbers with those providers solely as needed to deliver SMS messages and operate our services.

Analytics and Session Replay

We use Microsoft Clarity to understand how visitors use our website. Clarity collects usage data and session replays (recordings of on-page interactions such as mouse movement, clicks, scrolling, and the pages you view) to help us improve our services. Sensitive fields, including phone numbers, verification codes, email addresses, and waiver signatures, are masked and are not captured in these recordings. This data is processed by Microsoft in accordance with the Microsoft Privacy Statement.

We also use Sentry to monitor errors on our website. When the site encounters a technical error, Sentry may record a short replay of that session to help us diagnose and fix the problem. These recordings are triggered by errors only — we do not use Sentry to record general browsing. Text and input fields are masked by default. This data is processed in accordance with the Sentry Privacy Policy.

Information Sharing

We do not sell your personal information. We share information with:

  • Service providers: Stripe (payments), Twilio (SMS), Resend (email), and Vercel (hosting)
  • Analytics: Microsoft Clarity (session replay and website usage analytics)
  • Error monitoring: Sentry (error diagnostics and error-triggered session replay)
  • Legal requirements: When required by law or to protect our rights

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Booking records and signed waivers are retained for a minimum of 3 years after your last visit, or longer as required by law.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at team@elahni.com. Residents of certain jurisdictions may have additional rights under applicable privacy laws.

Security

We use industry-standard security measures to protect your information, including HTTPS encryption, secure authentication, and access controls. Payment information is processed and stored by Stripe in accordance with PCI DSS standards.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website.

Contact Us

Elahni Inc.
12 W 27th St, 2nd Floor
New York, NY 10001
team@elahni.com
(212) 461-2513

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