Privacy Policy
Last updated: March 20, 2026
Elahni Inc. ("Elahni," "we," "us," or "our") operates the website elahni.com and related services. This Privacy Policy describes how we collect, use, and share your personal information when you use our services.
Information We Collect
Information you provide: When you book a session, create an account, or contact us, we collect your name, email address, phone number, and payment information.
Payment information: Payment processing is handled by Stripe. We do not store your full credit card number. Stripe may store your payment methods for future use if you choose to save them.
Booking information: We collect details about your appointments, session preferences, and visit history to provide and improve our services.
Communications: We collect the content of SMS messages and emails exchanged between you and our team, including automated notifications.
Device and usage information: We automatically collect IP addresses, browser type, device information, and pages visited when you use our website.
How We Use Your Information
- Process and manage your bookings
- Send booking confirmations, reminders, and follow-up communications via SMS and email
- Process payments through Stripe
- Provide customer support
- Send marketing communications (with your consent)
- Improve our services and website
- Comply with legal obligations
- Manage digital waiver signatures and health disclosures
SMS Communications
By providing your phone number and consenting during booking, you agree to receive transactional SMS messages including booking confirmations, appointment reminders, and customer service communications. Message frequency varies. Message and data rates may apply.
You can opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance. Opting out of SMS will not affect your bookings or account.
Information Sharing
We do not sell your personal information. We share information with:
- Service providers: Stripe (payments), Twilio (SMS), Resend (email), Acuity Scheduling (booking management), and Vercel (hosting)
- Legal requirements: When required by law or to protect our rights
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Booking records and signed waivers are retained for a minimum of 3 years after your last visit, or longer as required by law.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at team@elahni.com. Residents of certain jurisdictions may have additional rights under applicable privacy laws.
Security
We use industry-standard security measures to protect your information, including HTTPS encryption, secure authentication, and access controls. Payment information is processed and stored by Stripe in accordance with PCI DSS standards.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website.
Contact Us
Elahni Inc.
12 W 27th St, 2nd Floor
New York, NY 10001
team@elahni.com
(646) 813-3903