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Elahni

SMS compliance

SMS Consent Flow

This page documents the current SMS consent flow for guests who start and complete a reservation on Elahni.

The checkout page shows the optional SMS consent checkbox with the phone field, before it sends a one-time verification code. Any visitor can see the full disclosure and the Terms and Privacy links. The screenshots below are unedited, full-browser captures of the live reserve and checkout pages.

Screenshots of the opt-in flow

The Elahni reserve page at www.elahni.com/reserve, showing available sessions to select.
1. Guest selects a session at www.elahni.com/reserve. The start of the flow. No phone number is collected and no consent is requested on this step.
The live Elahni checkout page at www.elahni.com/checkout showing an empty phone field, an unchecked optional SMS consent checkbox, the full disclosure text, and Terms and Privacy links.
2. Checkout shows the unchecked consent control before verification. This unedited production capture shows the control before phone verification. The box starts unchecked, and guests can continue without selecting it.
The same live Elahni checkout page with the optional SMS consent checkbox actively checked before phone verification.
3. The same control after an active selection. The guest must select the box. Elahni records consent only after the verified guest completes checkout with the box checked.

Current opt-in path

  1. Guests visit www.elahni.com/reserve, choose a session, and continue to Elahni checkout.
  2. Checkout displays the phone field and an unchecked optional SMS consent checkbox before phone verification.
  3. Guests may leave the box unchecked. Elahni then verifies the phone number with a one-time code. Phone verification confirms identity only; it does not opt the guest into SMS.
  4. If a guest actively checks the box, Elahni records that consent with the booking/contact record. Elahni currently uses this consent for two-way customer-care text messages with staff.
  5. Guests can opt out at any time by replying STOP, or request assistance by replying HELP.

Consent checkbox example

Optional: I agree to receive booking-related text messages from Elahni, including confirmations, reminders, updates, follow-ups, and customer care.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. Terms · Privacy

The checkbox is displayed unchecked by default and requires an active guest action. Guests can complete checkout even if they do not check the box.

Phone number collection

Elahni collects and verifies the phone number during native checkout, or uses the verified phone already associated with the guest's signed-in account.

Elahni uses that phone number for two-way customer-care text messages only when the guest has opted in.

Current messaging use

Elahni staff use a shared inbox to exchange two-way customer-care messages with opted-in guests. These conversations can cover reservations, visits, session credits, and account questions.

Elahni does not send automated transactional, marketing, or promotional messages through this campaign. Message frequency varies based on guest activity. Message and data rates may apply.

Sample SMS messages

Elahni: Hi [first name] — yes, [time] is open on [date]. Would you like me to hold it? Reply STOP to opt out, HELP for help.

Elahni: No problem, I moved your reservation to [date] at [time]. Please reply if you need anything else. Reply STOP to opt out, HELP for help.

Elahni: Happy to help — your session credit does not expire. Reply here with any other questions. Reply STOP to opt out, HELP for help.

Elahni: Here is the reservation page you asked for: https://www.elahni.com/reserve. Reply here if you need help choosing a session. Reply STOP to opt out, HELP for help.

Elahni: We provide towels and robes, and you can arrive [number] minutes before your session. Let me know if you have another question. Reply STOP to opt out, HELP for help.

Legal links

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except for the service providers that deliver SMS messages for us. We share phone numbers with those providers solely as needed to deliver SMS messages and operate our services.