SMS compliance
SMS Consent Flow
This page documents the current SMS consent flow for guests who start and complete a reservation on Elahni.
Current opt-in path
- Guests visit elahni.com/reserve, choose a session, and continue to Elahni checkout.
- Elahni verifies the guest's phone number with a one-time code. Phone verification confirms identity only; it does not opt the guest into SMS.
- Checkout displays an unchecked optional SMS consent checkbox. Guests may leave it unchecked and still complete the purchase.
- If a guest actively checks the box, Elahni records that consent with the booking/contact record and uses it for booking-related text messages.
- Guests can opt out at any time by replying STOP, or request assistance by replying HELP.
Consent checkbox example
Optional: I agree to receive booking-related text messages from Elahni, including confirmations, reminders, updates, follow-ups, and customer care.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.
Terms: https://elahni.com/terms
Privacy: https://elahni.com/privacy
The checkbox is displayed unchecked by default and requires an active guest action. Guests can complete checkout even if they do not check the box.
Phone number collection
Elahni collects and verifies the phone number during native checkout, or uses the verified phone already associated with the guest's signed-in account.
Elahni uses that phone number only for booking-related and customer-care text messages when the guest has opted in.
Messages guests may receive
- Booking confirmations
- Appointment reminders before scheduled sessions
- Session updates, such as timing or operational changes
- Post-session follow-ups and feedback requests
- Customer service responses when a guest contacts Elahni
Message frequency varies based on guest activity. Message and data rates may apply.
Sample SMS messages
Elahni: Your Temperature Contrast session is confirmed for Apr 28 at 6:00 PM. Reply STOP to opt out, HELP for help.
Elahni: Reminder - your session is tomorrow at 6:00 PM at 12 W 27th St, 2nd Floor. Reply STOP to opt out, HELP for help.
Elahni: Thanks for visiting. How was your session? Reply here and our team can help. Reply STOP to opt out, HELP for help.
Legal links
Elahni does not sell or share mobile phone numbers or SMS consent data with third parties for their own marketing or promotional purposes. We may share phone numbers with service providers solely as needed to deliver SMS messages and operate our services.